Privacy Policy

Last updated: September 11, 2026

This Privacy Policy explains how Cats & Dogs in the Bubbles ("we," "us," or "our") collects, uses, and shares information when you visit catsanddogsinbubbles.com (the "Site"), book an appointment, or contact us.

1. Information we collect

Information you provide

When you book an appointment, request information, or contact us, we may collect:

• Your name, email address, and phone number;
• Information about your pet (such as type, breed, and date of birth) and the services you request;
• Appointment details and any messages or notes you send us.

Information collected automatically

When you visit the Site, we (and our service providers) may automatically collect technical information such as your IP address, device and browser type, pages viewed, and referring pages, using cookies and similar technologies.

2. How we use information

• To schedule, provide, and manage grooming services;
• To respond to your inquiries and communicate about your appointments, including reminders;
• To send you promotional messages where you have consented (you can opt out at any time);
• To operate, maintain, and improve the Site and our services;
• To comply with legal obligations and protect our rights.

3. SMS / text messaging

If you provide your phone number and consent, we may send you text messages about appointments and, where permitted, promotions. Consent to receive texts is not a condition of purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to opt out, or HELP for help.
• We do not sell or share your mobile phone number or SMS opt-in data with third parties for their own marketing.

4. Cookies & similar technologies

We use Google Ads conversion tracking on this Site to measure how well our advertising works — for example, to count how many people tap our phone number after arriving from a Google ad. This uses cookies and similar technologies set by Google, and may involve Google receiving your IP address and information about your visit. The information is used to measure advertising performance. The advertising provider’s handling of information is also subject to its own privacy terms and the applicable settings.

Cookies and similar technologies may also be set by other embedded third-party services we use to run the Site — such as our online booking tool and the Google Maps embed — to provide their functionality. You can control or block cookies through your browser settings, and you can opt out of Google's advertising cookies at adssettings.google.com. Disabling cookies may affect some features, including the booking form and map.

5. How we share information

Information may be disclosed to the following categories of recipients for the purposes described in this Policy:

• Service providers that help us operate, including our scheduling and customer-management platform, website hosting, map services (Google Maps), and advertising and analytics providers (Google Ads conversion tracking);
• Legal and safety reasons, such as to comply with law, enforce our terms, or protect rights and safety;
• Business transfers, such as a merger, acquisition, or sale of assets.

6. Your California privacy rights

Depending on applicable law and your circumstances, you may have rights to:

• Know what personal information we collect, use, and disclose;
• Access and request a copy of your personal information;
• Delete personal information we hold about you, subject to exceptions;
• Correct inaccurate personal information;
• Opt out of the "sale" or "sharing" of personal information where applicable;
• Limit the use of sensitive personal information;
• Non-discrimination for exercising your rights.

To exercise any of these rights, contact us using the details below. We will verify your request and respond as required by law. You may use an authorized agent to submit a request on your behalf.

7. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing grooming services, managing appointments and customer relationships, maintaining business records, meeting legal obligations, and resolving disputes. Retention depends on the type of information and applicable requirements. You may contact us to request deletion; some records may need to be retained for legal or legitimate business reasons.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent changes. Material changes will be posted on this page.